IT Field Support Specialist - CoxHealth : Job Details

SummaryAbout UsCoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:* Named on of Modern Healthcare's Best Places to work five times.* Named one of America's Greatest Workplaces by Newsweek.* Recognized as a Greatest Workplace for Women in both 2023 and 2024.* Listed as one of the Greatest Workplaces for Diversity in 2024.* Acknowledged by Forbes as one of the Best Employers for New Grads.* Ranked among the Best Employers by State for Missouri.Benefits* Medical, Vision, Dental, Retirement Plan with employer match, and many more!* For a comprehensive list of benefits, please click here: Benefits | CoxHealthIT Field Support Specialist I:Job Summary* The Healthcare IT Field Support Specialist is responsible for providing technical and workflows support, troubleshooting, and problem resolution for clinicians. This position is responsible for ensuring that all healthcare IT systems and equipment are functioning properly and efficiently, and that any issues are resolved in a timely, efficient, and effective manner to support patient care.Job Requirements* Education* Preferred: Associates degree in healthcare information technology, information technology, related field.* Experience* Required: 2+ years of experience in healthcare IT support, healthcare operations, education, or related field OR Associates degree in healthcare information technology, information technology, related field.* Skills* Basic knowledge of healthcare IT systems and regulations* Good problem-solving skills, good written and verbal communication skills as well as the ability to provide friendly, patient, and effective support to end-users.* Ability to work in a team environment.* Effectively troubleshoots end user issues, both technical and application, and escalates to additional resources as needed.* Licensure/Certification/Registration* N/AIT Field Support Specialist II:* Job Summary* The Healthcare IT Field Support Specialist is responsible for providing technical and workflows support, troubleshooting, and problem resolution for clinicians. This position is responsible for ensuring that all healthcare IT systems and equipment are functioning properly and efficiently, and that any issues are resolved in a timely, efficient, and effective manner to support patient care.* Job Requirements* Education*

Preferred: Associates Degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.* Experience*

Required: 4 years of experience in Healthcare IT support or related field OR Associates Degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.* Skills* Advanced knowledge of healthcare IT systems and regulations garnered from field experience.* Ability to source IT assistance with appropriate partner support teams as necessary.* Advanced client engagement skillset including mitigation and level reasoning.* Ability to work in a team environment with excellent attention to detail.* Capability to handle multiple tasks and prioritize them based on urgency* Takes initiative to assist with new team member training and mentoring.* Licensure/Certification/Registration* N/A