IT Field Tech Support - Harvey Nash : Job Details

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”

Job Title : IT Field Tech Support(Retail domain)

Location : Orlando, FL (Onsite)

Duration : Fulltime permanent role

Note: Spanish is hugely preferred but all documents for work performed is in English.

Department: IT

Job Description:

• Provide first point of contact for support issues at all stores.

• Able to travel daily between stores.

• Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals

• Elevate complex issues/problems to appropriate team members

• Troubleshoot and correct problems on site

• Perform scheduled hardware and/or software installations.

Assist stores with:

• Desktop applications, maintenance, and troubleshooting.

• Network Equipment installation and troubleshooting (routers, switches, access points)

• KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.

• Configure and/or troubleshoot Zebra handhelds, network and label printers.

• Provide store training in Client's hardware use and software applications.

• Work to gather information, or resolve issue independently or collaboratively

• Quickly learn and retain relevant system knowledge

• Support stores during Go live opening week.

• Respond to customer inquiries and problem solving in a professional and effective manner

• Provide feedback to manager regarding service failures or customer concerns

• Maintain in depth working knowledge of Client's retail systems and processes

• Perform other related duties as assigned

Qualifications:

Education:

• College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

• Written and verbal communication skills.

• Must be a self-starter with the ability to think and work independently.

• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.

• Strong customer service skills.

• Well-organized and detail oriented.

• Ability to handle multiple projects/responsibilities simultaneously.

• Proficiency in MS Office applications.

• Problem analysis and solving.

• Strong decision making.

• Able to take Initiative, being flexible with schedule.

• Must be capable of lifting and/or carrying up to 30 lbs.

• Bilingual in Spanish is a plus.

A reasonable, good faith estimate of the $45K per annum to $50K per annum with benefits for this position.