IT HELP DESK - TEKsystems : Job Details

Are you passionate about technology and eager to make a real impact in a dynamic company? If so, we have the perfect opportunity for you! As an IT Helpdesk Specialist, you'll be at the heart of our IT operations, ensuring that our systems runsmoothly and our team members can perform at their best.

Your Role:

Imagine starting your day with a fresh cup of coffee, ready to tackle the challenges that come your way. You'll be the go-to person for all things IT, from troubleshooting software issues to configuring new hardware. Your expertise will keep our business systems humming, and your friendly demeanor will make you a favorite among colleagues seeking assistance.

What You'll Do:

• Be the IT Hero: Operate and manage our IT help desk, responding to queries via phone, email, in-person, or remote access. Your quick thinking and problem-solving skills will save the day, time and again.
• Keep Us Running: Ensure our business systems are functioning properly and step in to fix issues as they arise. Your vigilance will keep our operations smooth and efficient.
• Tech Guru: Provide technical support for the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. You'll be the expert everyone turns to.
• Educator Extraordinaire: Train computer users and staff on troubleshooting and diagnosing problems. Your clear instructions and patience will empower others to solve issues independently.
• Documentation Whiz: Develop and update training materials related to our internal IT systems and processes. Your attention to detail will ensure everyone has the resources they need.
• Office 365 and SharePoint Maestro: Utilize and maintain these essential tools, ensuring our team can collaborate seamlessly.
• Customer Service Star: Deliver excellent customer service to end-users, making their day a little easier with your timely and friendly support.
• Resource Manager: Keep accurate logs of our organizational resources, from computers to printers, ensuring everything is accounted for.
• Network Guardian: Monitor network performance and security, keeping our data safe and our systems running smoothly.
• Innovator: Assist with technology updates, upgrades, and standardization, always looking for ways to improve our IT infrastructure.
• Data Specialist: Facilitate data import, export, and integration as needed, ensuring our information flows smoothly.
• Backup and Recovery Expert: Develop solutions to protect our data, giving us peace of mind.
• Security Sentinel: Ensure all organizational devices are properly configured and protected, safeguarding our digital assets.
• Trainer: Lead IT training sessions, sharing your knowledge and helping others grow.
• Collaborator: Work with outsourced IT providers to deliver comprehensive business solutions.
• Lifelong Learner: Continuously learn and develop proficiency in new systems, staying ahead of the curve.
• Project Manager: Track IT priorities and projects, providing regular status updates and keeping everything on track.
• Software Pioneer: Recommend and implement new software systems, driving innovation within our company.

What You Bring:

• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving, analytical, and teamwork skills.
• Outstanding communication and interpersonal abilities.
• A passion for customer service and helping others.
• A willingness to learn new technologies.
• Prior experience in an IT helpdesk role is highly desirable.

Why You'll Love Working Here:

• Supportive Environment: Join a team that values collaboration and continuous improvement.
• Growth Opportunities: We invest in your professional development and offer opportunities to advance your career.
• Work-Life Balance: Enjoy a schedule that supports our office hours of Monday to Friday, 8 AM to 5 PM.
• Impact: Make a real difference by ensuring our technology empowers our team to achieve their best.

Experience Level:

• Entry Level

Ready to embark on this exciting journey with us? Apply now and become a vital part of our IT team!

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

 Medical, dental & vision

 Critical Illness, Accident, and Hospital

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

 Life Insurance (Voluntary Life & AD&D for the employee and dependents)

 Short and long-term disability

 Health Spending Account (HSA)

 Transportation benefits

 Employee Assistance Program

 Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.