IT Help Desk - GITI TIRE USA : Job Details

Job SummaryThis is a Night Shift position Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. You will be considered as the firm's front line and you will solve basic technical problems and provide support for all assigned areas.Essential Duties & Functions

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone Track, route, and redirect problems to correct resources Update customer data and produce activity reports Maintain daily performance of computer systems Respond to email messages for customers seeking help Ask questions to determine nature of problem
• Walk customer through problem-solving process Run diagnostic programs to resolve problems
• Troubleshoot technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install, modify, and repair computer hardware and software Clean up computers
• Run reports to determine malfunctions that continues to occur Install computer peripherals for users
• Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services Train computer users.
• Write Training Manuals
• Perform other duties of equal or less complexity as assigned or directed by management Engage and retain high-performance standards and elevate level of responsibility and performance.

Skills/Qualifications

• Proven working experience in providing help desk support.
• Working knowledge of help desk software, Office365, Active Directory, and basic networking and remote-control software Strong client-facing and communication skins
• Advanced troubleshooting and multi-tasking skills Customer service orientation

Supervisory ResponsibilitiesThis position is not expected to have supervisory responsibilities.Education and for Experience

• BS degree in Information Technology, Computer Science or a combination of education and work experience
• Requires minimum 1-3 years of work-related experience.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Physical DemandsWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The noise level in the work environment may be noisy in certain departments.