IT Help Desk Specialist - Power-Flo Technologies : Job Details

IT Help Desk Specialist

Power-Flo Technologies

Job Location : New Hyde Park,NY, USA

Posted on : 2024-12-22T08:40:27Z

Job Description :

Power-Flo Technologies is adding to our IT Help Desk team which provides technical support to our employees both on-site and remotely. The ideal candidate will have strong problem-solving skills and excellent communication abilities.

This position is on-site at our corporate HQ in New Hyde Park, NY.

Full-time. Monday - Friday. 7 AM - 4 PM.

This position requires occasional travel for on-site support at our different branches (NY, NJ, CT).

IT Help Desk Specialist Key Responsibilities:

* Respond to and resolve IT issues via phone, email, and in person

* Provide application-level support to users on Epicor Eclipse ERP software

* Troubleshoot hardware, software, and network problems

* Debug applications and implement upgrades

* Assist with equipment setup and software installations

* Troubleshoot network connectivity issues

* Find replacements for aging hardware

* Provide training to end-users on IT systems and best practices

* Maintain and update IT documentation and knowledge base

* Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property

IT Help Desk Specialist Requirements:

* 1-3 years of IT help desk experience

* Degree in IT-related field or equivalent experience

* High-level knowledge of commonly used software, hardware and applications, preferably Epicor Eclipse

* Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

* Demonstrated written communication skills to create useful support logs

* Analytica and problem-solving skills to troubleshoot and diagnose issues

* Advanced ability with tools and installation of IT equipment/appliances

* Time management skills to provide updates and fixes within a promised time frame

* Multi-tasking skills to assist multiple employees at once

* Observational skills to recognize warning signs that indicate potential problems

* Ability to work on-site and travel locally/regionally as needed

* Valid NYS Driver's License to operate company vehicles

Preferred Qualifications:

* IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)

* Experience with remote support tools and ticketing systems

* Knowledge of basic networking and security concepts

Physical Requirements

* Ability to sit for prolonged periods of time

* Ability to utilize a computer keyboard, computer monitor, computer mouse, adding machine, and telephone for prolonged periods of time

* Ability to climb ladders

* This position may require standing, stooping, bending, kneeling, crouching and/or reaching

* You may be exposed to dust, loud noises, and hot and cold conditions as we provide technical support to warehouse and shop areas

Additional Notes:

Must have clean NYS driver's license to operate company vehicles as needed and to travel to other PFT locations as needed.

Salary: $17 - $21 per hour

Competitive Benefits Package

* Health insurance (medical, dental, vision)

* PTO program and paid holidays

* 401K with employer match

* Company provided life insurance (after 1 year of employment)

Learn more about us here:

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We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa.

Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.

Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Apply Now!

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