IT Help Desk Technician (Entry-Level) - Systimmune : Job Details

SystImmune is a dynamic, clinical-stage bio-pharmaceutical company headquartered in Redmond, WA. Our mission is to revolutionize cancer treatment by developing breakthrough therapeutic multi-specific antibodies and Antibody-Drug Conjugates (ADCs). With eight assets in ongoing clinical trials and a robust preclinical pipeline, we are committed to advancing innovative therapies from discovery through IND-enabling stages.

As part of our growth, we are seeking a dedicated IT Help Desk Technician to join our IT team. This is an entry-level role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects.

Essential Duties and Responsibilities:

* Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.

* Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.

* Provide IT support for remote employees, ensuring seamless technical operations across locations.

* Assist with system setups, configurations, and software installations.

* Configure and deploy workstations and lab equipment while adhering to security protocols.

* Work with IT/AV-related Software/Hardware.

* Provision/decommission equipment and accounts when employees leave or join the company.

* Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.

* Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.

Required Skills & Qualifications:

* Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)

* Experience with service/help desk systems

* Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)

* Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems.

* Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.

* Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling

* Ability to handle multiple requests/projects simultaneously and prioritize.

* Ability to demonstrate clear & confident communication skills both written and verbal.

* Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.

* Strong organizational skills

* Ability to lift or move items weighing up to 25 pounds.

* Ability to handle multiple requests/projects simultaneously and prioritize.

The hiring pay range for this position is $45,000 - $70,000 per year based on skills, education, and experience relevant to the role.

SystImmune is a stable, well-funded biotech company with a bright future. We offer an opportunity for you to learn and grow while making significant contributions to the company's success. SystImmune offers a comprehensive benefits package including: 100% paid employee premiums for medical/dental/vision, also STD, LTD, a 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years, 15 PTO days per year, sick leave, plus 11 paid holidays and MORE.

SystImmune is an Equal Opportunity Employer. Interested applicants should send their CV and cover letter to?[email protected]