IT Help Desk Technician - BRUCE HENRY PROPERTIES LLC : Job Details

Job Type Full-time Description The Information Technology Help Desk Technician will be interacting with customers, end-users, troubleshooting issues on systems and networks, and providing general technical support both on-site at the Seneca Falls lab, and remotely at satellite laboratories. Will assist in the resolution of application, hardware and software problems. Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Must be able to communicate well and have the ability to establish relationships with team members, customers and prospects. Essential Job Functions:

• Investigate, research and troubleshoot IT related issues
• Set up new users in Active Directory and Office 365.
• Prepare and set up laptops, desktops, docking stations and phones for all new hires.
• Provide end user support including office and adobe issues, software updates and installs, password resets, troubleshooting and resolving issues with printers, PCs, and other network devices.
• Troubleshoots, documents and resolves issues in a timely manner for assigned projects.
• Maintain an up-to-date understanding of industry trends and technical developments.
• In addition to these typical duties, engage in other duties and special projects as assigned and required

• Great interpersonal and communication skills
• Positive, team-oriented attitude, and professionalism
• Multi-tasking and organizational skills, with close attention to detail
• Display and promote our company values of Excellence, Creating Opportunities, Growth Mindset, Teamwork and Customer Focus
• Good time-management skills with an ability to perform under tight deadlines
• Able to maintain the highest level of confidentiality
• This position requires strong analytical, technical and logical thinking skills, maturity to work directly with people at multiple levels of large organizations, and ability to coordinate multiple priorities and respond to challenging situations.
• Working knowledge of computer equipment; general understanding of storage solutions. Knowledgeable in troubleshooting and resolving workstation-based software issues with Microsoft Office 365