IT Help Desk Technician - Galveston County Health District : Job Details

Galveston County Health District is seeking an IT Help Desk Technician! This position is responsible for providing first-level and second-level contact and problem resolution for all users with hardware, software and application problems. In addition, this position will be a primary contact for the GCHD IT Help Desk and ensure that all incidents are recorded and uploaded into the IT Ticketing system in a timely manner.We can offer you:

• Excellent benefits; including an Amazing retirement package, Affordable Medical Insurance, Paid Time Off plans, Free Life Insurance, FREE Long-Term Disability, FREE parking and much more!
• Team-oriented environment
• Hourly Rate: $21.94

We want you to join our team of professionals and begin a long-term career with us! If you meet the criteria listed below, please apply. Required:

• Graduation from an accredited high school or equivalent.
• Associate's degree in Computer Science, Telecommunications or Information Technology preferred. Industry certification may be substituted for associate's degree.
• 1 year of IT Help Desk and/or Call Center experience preferred.
• Completion of A+ and Security+ certifications preferred.
• Basic knowledge of user and security group Active Directory administration.
• Strong knowledge of basic computing which includes Microsoft Office 365 and Windows Operating Systems.
• Ability to present and communicate clearly with technical and non-technical staff as well as senior management.
• Ability to learn new programs.
• Must be willing and able to work evening and weekend hours if necessary and participate in the IT on-call rotation.
• Ability for spur of the moment transportation without relying on organization vehicles.
• Must possess or ability to readily obtain a valid driver's license issued by the State of Texas for the type of vehicle or equipment operated. Department of Motor Vehicle check will be required.
• Customer Service Oriented.
• Excellent Computer Skills MS Office.
• Must be in compliance with GCHD Immunizations policy.
• Must be in compliance with ICS training requirements.
• Must pass criminal background check and drug/alcohol screening.

An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills and abilities to perform the above-described essential functions will be considered when hiring for this role.Traditional Duties:

• Maintain an accurate record of IT assets using our Asset Management system.
• Create and update Help Desk documentation and knowledge base articles.
• Perform timely workstation hardware and software upgrades as required.
• Work directly with senior staff to facilitate voice, data, and wireless services to all locations.
• Deploy workstations and peripherals for new employees using standard hardware, images and software.
• Provide VPN support and troubleshooting.
• Monitor and respond quickly and effectively to requests received through the ticketing system.
• Assign tickets in queue to appropriate team member processing first-in first-out based on priority.
• Assist with onboarding of new users.
• Report issues to IT management for escalation.
• Document internal procedures.
• Set up email on mobile devices, iPhones, iPads, etc. for designated end-users.
• Diagnose issues related to users unable to access programs and/or websites.
• Respond to all printer issues.
• Maintain an efficient and clean office area and build room.
• Must work well with district personnel in a professional and friendly manner.
• Performs other duties as assigned by supervisor or projects that may require additional time outside normal working hours.

No Phone Calls PleaseADA/EEO/DFWPOur Mission: Protecting and Promoting the One Health of Galveston County