IT Help Desk Technician - Koorsen Fire & Security : Job Details

Becoming the leader in the fire and security industry takes talent-yours. We are looking for experienced IT Help Desk Technician in the Indianapolis, IN, area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you're up for the challenge, we want to hear from you! At Koorsen, we don't provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more. Salary up to $39,520 depending upon experience Responsibilities:

• Responsible for providing 1st and 2nd tier support to end users
• Processes moves, additions, and changes to the environment
• Will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards
• Provide administrative and clerical support to branch personnel
• Answer and route phone calls effectively
• Interact with vendors and co-workers in a professional manner
• Open willingness to continual learning
• Demonstrate an understanding of and follow all safety regulations and practices
• Follow all Koorsen policies, procedures, and core values
• Any other duties deemed appropriate by management

• Understanding of networks and equipment connected to it
• Pass drug and background screenings
• Strong written and verbal communication skills
• Able to achieve required vendor certifications
• Proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint

• Must be able to sit for long periods of time
• Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Must be able to perform some repetitive motions while using a computer
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms