IT Help Desk Technician - Celsius : Job Details

IT Help Desk Technician

Celsius Holdings, Inc. is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS®, based in Boca Raton, FL. A lifestyle energy drink born in fitness and a pioneer in the rapidly growing energy category. Celsius offers proprietary, functional, essential energy formulas clinically proven to offer significant health benefits to its users. At CELSIUS we pride ourselves in providing our employees a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers as every employee is an owner of the CELSIUS Brand upon joining the organization.

If you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to our IT Help Desk Technician opening.

We promptly review all applications. Highly qualified candidates will be contacted for interviews. This is an ‘in office', full time position at the CELSIUS HQ in Boca Raton, Florida.

DESCRIPTION:

Under the direction of the VP of IT, you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software and related applications. Further responsibilities include, tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius' ticketing platform.

RESPONSIBILITIES:

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, IronClad, plus other application as assigned.
• Inventory management of all hardware and software asset lists.
• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
• Assist users with resetting passwords or VPN connections, login issues, mobile device questions, and email archiving.
• Assist users with creating TEAMS groups/channels or SharePoint sites.
• Create Application Job Aids for managers to use and distribute as application tutorials.
• Other duties as assigned by management.

QUALIFICATIONS:

• AS or BS Degree – Computer Information Management or combination of education/experience.
• 1 Year experience with Office365, TEAMs, Sharepoint and Adobe Administrator
• 1 Years network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
• 1 year in Network Setup, VM setups and VPNs.
• Experience with Windows10-11, Windows Server
• Ability to work in a fast-paced, high-growth environment
• Excellent customer support skills.
• Must hold an A+ and Networking + Certification
• Must have advance skills in MS Office, Outlook, Excel, and PowerPoint Experience
• Must be able to type 50 plus words per minute
• Demonstrated problem-solving and troubleshooting skills.
• Must be detail orientated, with excellent oral and written communications skills.
• Function as a member of a work team, self-motivated and highly responsible.
• Python and PowerBi, Power Automat, skills a plus
• Must be able to work full time onsite in Boca Raton

BENEFITS OFFERED:

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 PTO days per year subject to accrual policy
• 10 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to [email protected].

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this