IT Help Desk Technician - O365 Stack- Hybrid, Stable Company - CyberCoders : Job Details

We are a mid-sized, stable consumer products corporation looking for an IT Help Desk Technician to join our team! Our environment is like a family and we are truly proud of that!You will be part of a team that owns level 1 and 2 support across the organization. Our environment has PCs (with some Macs), Windows OS, O365/M365 full product stack and Windows Servers. You will be responsible for issue resolution and tracking of infrastructure support, O365 (O365 is a major requirement) support and management, imaging/SCCM (a big plus) and will be involved in special projects such as new operating system roll outs. Your day will include supporting/resolving desktop issues, software updates, new hardware and any system configuration needs. In this role you will work with every level of individual at the company resolving tickets that come in via phone or email through our ticketing system. There will be 20% travel in this positionYou must have at least 2 years of Help Desk support in a large company and enjoy problem solving and customer service. All team members participate in a week of on call hours every 7 weeks.What You Need for this PositionRequirements:- Associates degree, preference for a Bachelor's degree in Computer Science or related field is required- 2+ years of Help desk experience level 1 and 2, in a large company- Experience with O365/M365 support issues is required- Strong O365, Outlook, Excel etc- Light to medium experience 365 InTune, Sharepoint and OneDrive- Experience imaging/reimaging systems - SCCM/MECM is a huge plus- Knowledge of computer hardware specifically laptops, desktops and printers- Experience with desktop operating systems, including MS Windows 10 & Mac OS (and its recent variants e.g. Big Sur, Monterey, etc.)- Extensive application support experience with Office 201X and email platforms- Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protectionPluses:- Working knowledge of Microsoft Active Directory- Knowledge of ServiceDesk software- Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration ManagerWhat's In It for YouWe offer a base salary up to $65,000 depending on experience with strong a discretionary bonus, benefits and a great environment!Local Candidates ONLY please. The Help Desk hours are 10:00 am - 6:00 pm EST and we are a hybrid workweek, 3 days onsite (Tuesday, Wednesday and Thursday) and 2 days remote (Monday and Friday.)Benefits Vacation/PTOMedicalDentalVision401kBonusRelocationTelecommuteApplicants must be authorized to work in the U.S.