IT Helpdesk Support Specialist - Triton International : Job Details

Title: IT Helpdesk Support Specialist

Reports To: Manager, IT Helpdesk and Operations

Location: Purchase, NY

FLSA Status: Non-exempt

Salary Range: $28-$32 per hour

Schedule: M-F 8AM-4:30PM, 37.5 hours per week

Who We Are:

Triton International is the world's largest and most reliable container leasing company. We provide our customers with efficiency and certainty in an unpredictable world. Our customers depend on our extensive worldwide network and large equipment inventory to meet their needs and help keep global commerce moving forward. We are guided by our values of integrity, reliability, creativity, excellence, teamwork, and long-term view, alongside core competencies that foster a culture of leadership, innovation, and sustainable growth. Together, these principles empower our team, driving our continued success and cementing our position as an industry leader.

Why You'll Love This Job:

As part of the Triton Team, you will play an integral part in our mission to support the supply chains that connect the world.

* Impact: Contribute to meaningful projects that make a difference in the global supply chain.

* Growth: Take advantage of professional development opportunities and grow your career with us.

* Culture: Be part of a supportive, innovative, and diverse team where your ideas are valued.

* Benefits: Enjoy a comprehensive benefits package.

What You'll Do:

As an IT Helpdesk Support Specialist at Triton International, you'll provide essential support to users, solve technical problems, and ensure smooth operations across our workstations.

* Assist with a variety of tasks, including and not limited to:

* Imaging, maintenance, and deployment of workstations (including peripherals).

* Perform approved software installations and upgrades.

* Backup job verification.

* Monitor our ITSupport inbox and phone calls:

* Document requests and problems in our Helpdesk ticketing system.

* Troubleshoot issues.

* Ensure resolution in a timely manner.

* Escalate issues to the Lead Support Specialist as needed.

* Ensure all user workstations are secure, up to date with antivirus software, and patched with the latest updates.

* Ability to assist in incident response as well as follow up on workstations identified with security vulnerabilities.

* Assist with administrative tasks like user setup, mobile device deployment and configuration.

* Submit a daily recap report and contribute to daily team meetings.

* Complete office audits to ensure workstations meet company standards.

* Ability to work on special projects assigned by management.

* Provide feedback on recurring issues, suggest ways to improve processes, and identify potential security risks.

What We're Looking For:

* High School diploma or equivalent.

* IT Certification(s) a plus.

* Minimum 2 - maximum 4 years of IT Help Desk experience

* Knowledge of Windows 11, Active Directory, Microsoft Office 365

* Experience with Jira Service Management, Azure and SCCM a plus.

* Excellent verbal and written communication skills.

* Strong troubleshooting skills.

* Ability to work in a team environment.

* Knowledge of hardware installation and configuration of laptops and desktops

* Available to provide Holiday coverage and additional coverage when needed for all shifts.

* Able to lift 50 lbs.

* Must be at a commutable distance (within 50 miles) to the Purchase, NY office.

* Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You'll Succeed Here If You Are:

* Aligned to Triton's company values which includes Integrity, Reliability, Creativity, Excellence, Teamwork and Long-term view.

* Committed to providing service excellence to internal and/or external clients and customers.

* Conscientious, consistent, and demonstrate strong attention to detail.

* An active listener who strives to communicate openly, honestly, and respectfully with a diverse set of individuals.

* Skilled at applying company's IT policies, processes, and procedures to ensure that quality support and services are provided.

* Driven and willing to grow and develop, consistently exhibiting the ability and desire to learn new skills relating to computing infrastructure, prioritize tasks and system development, and ensure that IT infrastructure capacity remains up to date.

What We Offer:

* *Competitive salary: expected base salary range for this role is $28-$32 per hour

* Bonus potential

* Comprehensive benefit plans

* Generous time off

* Learning and development

* Employee Resource Groups (ERGs)

* Hybrid working schedule of 3 days in the office (Monday - Wednesday)

* The expected base salary range for this role is referenced above. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

How to Apply:

Ready to join our team? Visit our career's portal at

We look forward to hearing from you!

Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.