IT Helpdesk Technician - Precision Castparts Corporation : Job Details

IT Helpdesk Technician

Country

United States of America

State / County

Oregon

City

Lake Oswego

Division

Corporate

Company

Corporate Office

Function

Information Technology

Workplace Type

Hybrid

Position type

Full Time

Opportunity ID

14681

Company Profile

At Precision Castparts (PCC), we make extraordinary products for aerospace and other industries. This is made possible by the hard work and creativity of a diverse and global workforce. We are committed to fostering a culture of inclusiveness, empowerment and respect that embraces the differences in who we are. Working together, we will continue to solve complex problems every day.

We are relentless in our dedication to being a high-quality and on-time producer, delivering the highest value to our customers while continually pursuing strategic, profitable growth.

PCC employs more than 20,000 people worldwide in over 120 plants spread across twenty-six states in the US and over a dozen countries.

Job Description

The Corporate Helpdesk Technician is responsible for providing helpdesk support at the PCC Corporate headquarters for executive level staff and enterprise system support for our global user community. This position reports directly to the Corporate ServiceDesk Manager and provides technical software, hardware, and network problem resolution to end users within our fast-paced environment.

Primary Duties & Responsibilities

* Establish and maintain professional rapport with user community by performing question/problem diagnosis, guiding users through step-by-step solutions on both an on-site and remote basis, displaying a sense of urgency, responding to issues quickly with solutions or status updates and making sure users feel their issues are important and are being attended to quickly

* Request, configure, and install workstations, printers, cell phones and related components.

* Manage VPN tokens for all division users including frequent reconciliation of VPN users.

* Provide regular reconciliation of software as needed

* Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority

* Maintain and update an accurate IT asset inventory including proper addition and changes of assets, decommissioning of assets, and organizing and performing disposal of equipment

* Maintain spare parts inventory for internal software, hardware, and network printers along with accurate documentation of transfer of assets to other departments. Enter requisitions as required to maintain appropriate inventory levels of spare parts

* Setup, maintain, and repair user accounts and computers on various systems ranging from Active Directory to enterprise business systems in accordance with all IT procedures and Sarbanes Oxley requirements. Seek manager's input on any situations that are unclear

* Direct unresolved problems to senior technical or application staff. Follow-up on unresolved problems with user for proper feedback. Refer continuing problems to supervision

* Keeps work environment clean and organized

* Perform other duties as necessary or appropriate to the position

Required Skills and Experience

* Minimum of 2 years' experience as sole or lead helpdesk technician supporting users such as executives for a company

* Strong team orientation with excellent written and communications skills

* Experience working with and troubleshooting Microsoft operating systems and MS office software in a similar environment. Experience with complete setup and install of Operating Systems, configuring on a domain, TCP/IP

* Ability to learn new technology quickly with minimal training

* Microsoft SCCM experience

* Comptia A+ Certification preferred

* Advanced troubleshooting/repair experience to include printer repair, phone systems, client anti-virus issues, and connectivity issues

* Ability to follow procedures, checklists and informal instructions efficiently and accurately

Education

* Associate degree in Information Technology or related curriculum is highly preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.