IT Helpdesk Technician - Alvogen Pharmaceuticals : Job Details

The IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. ORGANIZATION STRUCTURE The IT Helpdesk Technician function reports to the regional IT Infrastructure Manager. RESPONSIBILITIES - Primary responsibilities of this role include the following:Desktop/ Laptop Computer management. Develop and maintain standard computer configurations for end-user computers Configure and deploy computers and associated peripheral equipment to meet the needs of the business. Maintain deployed computers through troubleshooting, repair and/or replacement. Manage inventory, tracking and disposal of end-user IT equipment. Desktop Software Management. Install and configure general purpose end-user desktop software. Provide daily user support for installed desktop applications. Investigate, evaluate and recommend software applica...Helpdesk Technician, IT, Technician, Technical Support, Help, Computer, Technology