IT Manager - Legacy Service Partners : Job Details

About the Role: Legacy Service Partners is seeking an experienced IT Manager to oversee our technology operations and ensure the effective management of our third-party Managed Service Providers (MSPs), internal help desk support, and hands-on troubleshooting of user systems. The ideal candidate will have a strong background in IT service management, user support, and vendor oversight while maintaining a strategic approach to technology infrastructure.Key Responsibilities:

• Manage Third-Party MSPs: Oversee and evaluate the performance of outsourced IT service providers, ensuring SLAs are met and optimizing service delivery.

• Help Desk Oversight: Direct and support internal/external help desk operations to ensure end-user issues are resolved efficiently.
• Hands-On Troubleshooting: Provide direct technical support for user systems, including hardware, software, and network-related issues.
• IT Infrastructure Management: Oversee system security, backups, and network infrastructure, ensuring high availability and reliability.
• User Training & Support: Develop IT policies and provide training to employees on best practices for security, system usage, and troubleshooting.
• Software & Hardware Management: Oversee procurement, deployment, and lifecycle management of IT assets.
• Cybersecurity & Compliance: Ensure compliance with company security policies and industry best practices, coordinating with third-party security providers as needed.
• Process Improvement: Continuously assess IT processes, recommend improvements, and implement best practices to enhance efficiency and performance.

Qualifications:

• Bachelors degree in information technology or related field

• 5+ years of IT management experience, with a strong focus on managing third-party MSPs and help desk operations.
• Proven hands-on experience troubleshooting end-user systems (Windows, Mac, mobile devices, networking, and software applications).
• Strong vendor management skills, including contract negotiation, performance tracking, and escalation management.
• Experience in IT security best practices, compliance standards, and data protection.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience with IT asset management and lifecycle planning.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Preferred Qualifications:

• Certifications Preferred: ITIL, CompTIA A+, Microsoft, or other relevant IT certifications.

Why You'll Want to Work Here:

• Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results - Get what you deserve
• Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future - 401(k) with company match
• Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future - leadership training that directly results into bigger career opportunities
• Learn on the job - continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values - winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.