IT Operations - Information Specialist 2 - Multnomah County : Job Details

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$38.00 - $46.70 HourlyDepartment:Department of County Assets (DCA)Job Type:Regular RepresentedExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):February 05, 2025The Opportunity:Please be advised that this recruitment will close once we have received 75 applications.Overview This work matters... Do you have experience monitoring environmental equipment in a high-volume data center as well as providing excellent help desk support? Multnomah County IT is currently seeking an Information Specialist 2 (IS2) to ensure that systems in our DataCenter stay up to date, patched, and compliant. In case of outages for County staff, you'll identify the issue across different systems and take action to fix it. If a quick resolution isn't possible, you'll collaborate with other IT teams to escalate and address the problem. The IS2 also provides support during busy times, nights, and weekends for customer issues reported to the IT Help Desk. This is designated as an essential employee position and has a continuous duty schedule. The shift assigned to this position is Tuesday through Saturday, 8:00 am - 4:00 pm. Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website. This position also is eligible for overtime pay. Who We Are Multnomah County IT is one of the most innovative government IT organizations in the nation, dynamically aligning itself with emerging industry trends. We are a group of creative, smart, and talented people who foster an inclusive environment of collaboration and fun. Our strength is the diversity of our people.Our Commitment to Safety, Trust and Belonging Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. Primary Job Duties •Monitor IT systems and services, including network, servers, storage, voice and data communications, applications, and hardware. •Review systems (CPU and Memory) as required to identify possible performance issues causing outages or service interruptions to applications or servers.• Perform documented procedures to resolve issues or escalate events to appropriate IT support teams. If no documented procedure exists, assess the situation on how best to resolve the issue. •Document all resolved or unresolved issues and provide accurate and timely reporting for current issues, shift communications, and daily reports. •Analyze and review Operations processes, provide input on enhancements and/or feedback •Make recommendations for missing documents or process improvements. •Install, rack, cable, support and operate IT hardware within the Data Center. (Includes - Servers, Storage, Network hardware, monitors, personal computers, controllers, modems, printers, disk drives, tape drives, and other like IT systems) •Ensure all asset records are updated and maintained. •Respond to IT Help Desk calls To Qualify We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Minimum Qualifications/Transferable Skills*: •At least one year of experience in direct customer voice and data communications, software, internal applications, hardware or operations support that includes providing support to staff in the operation, maintenance and installation of computer systems, AND •Equivalent to an associate's degree from an accredited college or university in information technology or a closely related field. (Additional experience may substitute for education.) • The successful candidate will be required to pass a background check.Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify however keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. •Experience in desktop operating systems and/or desktop productivity suites. •Experience using incident/ticketing and change management systems. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Teleworking: At this time, the work schedule for this position is designated to be Hybrid, meaning you will be scheduled for telework on certain days and on-site work on other days. For this position it will be 5 days onsite for week 1, 2 days onsite week 2 and then alternating.) Multnomah County requires that employeesreside in Oregon or Washington. When working onsite, your work location will be the Multnomah County Data Center 18480 SE Stark St, Gresham, Oregon, 97233. Screening and Evaluation: The Application Packet: •A completed online application. •A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, and a brief summary of your responsibilities. •A cover letter detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions and To Qualify, sections above. Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview, Essential Job Functions and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview. The Selection Process: For details about how we typically screen applications, review our overview of the s election process page. We expect to evaluate candidates for this recruitment as follows: • Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified. •Technical Exam: Allow up to two hours to complete. Some completed online and some in person. •Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position. •Background check and reference checks: All finalists must pass a thorough criminal records check and reference check. ADDITIONAL INFORMATION: This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.Type of Position: This hourly, AFSCME Local 88 union-represented position is eligible for overtime. Location: Multnomah County Data Center 18480 SE Stark St, Gresham, Oregon, 97233. See information above about teleworking.Schedule: Tuesday through Saturday, 8:00 am - 4:00 pm.. This is designated as an essential employee position and has a continuous duty schedule. Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, County employees may be reassigned from their current position to a role in the Emergency Operations Center in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Allison ConklingEmail:[email protected]Phone:+1 (503) #######Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6416 - Information Specialist 2