IT Operations Specialist - e-z bel construction : Job Details

WHO WE ARE

With over 50 years of experience, E-Z Bel Construction is a leading civil and commercial construction company, operating in Texas. We specialize in street reconstruction, underground utility installations, concrete work, bridges, and traffic signals.

At E-Z Bel Construction, our business purpose is not the construction of roads, but rather to Build Opportunities through Constructing Our Communities!

E-Z BEL'S CORE VALUES

We are an Enthusiastic team, always excited about our jobs, infusing fun into our work, and maintaining a positive outlook that spreads like The laugh from upstairs. Our Zealous dedication is unwavering, ensuring that we do our jobs right and work with purpose, always living by the mantra Do it Today! Being Bright is an essential aspect of our culture, as we actively problem solve, take proactive approaches, and maximize our resources, exemplified by our belief in I'll make it Happen. We are Earnest team contributors, working for the greater good and driven by the spirit of Do it for Tio! And as Leaders, we take ownership, communicate effectively, demonstrate competence in delivering results, and create opportunities, united under the banner of I am E-Z Bel.

POSITION SUMMARY

You will be responsible for overseeing the day-to-day operations of our help desk while providing advanced technical support to our clients and internal stakeholders. This position plays a crucial role in ensuring the efficient resolution of IT issues, maintaining a high level of customer satisfaction, and optimizing our IT infrastructure. Responsibilities include problem recognition, research, isolation, resolution and follow up. Responds to unresolved inquiries and complex problems.

YOUR ROLE

• Take calls as needed to provide technical support and ensure timely resolution of work orders.

• Install, upgrade, and maintain hardware and software.

• Configure, deploy, and maintain directory services, integrating with other systems as required.

• Administer Mobile Device Management (MDM) and ensure device compliance.

• Track IT inventory and procure necessary hardware and software.

• Manage and troubleshoot network devices, servers, and security tools.

• Monitor and optimize system and network performance, applying updates and patches.

• Set up, configure, and troubleshoot networks for seamless integration of IT systems.

• Act as a liaison with the Managed Service Provider (MSP), ensuring effective communication, issue resolution, and service delivery.

• Research and recommend IT solutions while staying updated on industry trends.

• Develop and maintain IT documentation for processes, procedures, and configurations.

• Collaborate with cross-functional teams to implement IT projects, upgrades, and migrations.

• Provide training on hardware, software, and IT best practices.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.

• Proven experience (3 years) in a help desk or technical support role.

• Hands-on experience with Microsoft Windows or Linux Servers.

• Proficiency in managing endpoint devices using MDM tools such as Microsoft Intune.

• Experience with Microsoft Active Directory for user and identity management.

• Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN protocols.

• Project Management and excellent problem-solving skills with a logical approach.

• Strong communication skills; ability to communicate effectively with technical and non-technical staff.

• Certifications such as ITIL Foundation, Microsoft Azure Administrator Associate, AZ-900 or similar are a plus.

PHYSICAL REQUIREMENTS

The Common Laborer frequently stands, walks, kneels, crouches, climbs ladders, and performs physically demanding tasks, including lifting up to 75 pounds. This role requires close vision, color vision, and the ability to navigate uneven terrain. Work occurs primarily on active construction sites with exposure to extreme temperatures, loud noises, and moving equipment. Adherence to safety protocols is essential.

TRAVEL REQUIREMENTS

Must be willing to travel within the State of Texas as needed, overnight or out of town stay may be required.

PRE-SCREEN

Upon offer, employees will be required to complete and pass a pre-employment drug screen.

BENEFITS

At E-Z Bel, we don't just construct buildings; we build pathways for our employees to thrive, both personally and professionally. Here's a look into the unparalleled benefits you stand to gain as a proud member of our team:

• Best in Class Medical & Dental Plans

• Vision Insurance

• Voluntary life insurance

• Supplemental Insurance for accident, critical illnesses, and short-term disabilities coverages

• Pet Insurance

• Retirement plan (401k)

• Quarterly Bonuses

• Paid Time Off

• Employee Assistance Program

• Tuition reimbursement and Continued Education programs

• Scholarship Initiatives

• Community Engagement

• Employee and family engagement events

• Quarterly State of the Company Meetings, and more.

E-Z Bel Construction, LLC Is an equal opportunity employer that is committed to inclusion and diversity. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All are encouraged to apply!

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