IT Operations Support Specialist - ITT : Job Details

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company's differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:

* Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets

* Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets

* Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

Provides a single point of contact for end users to receive support and maintenance within the organization-computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion. Provide end-user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources in order to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and ITT's values. Ensures that business/functional partners receive information they need for continuous IT support improvement

Essential Responsibilities

* Configure and install desktop and laptop computers (Microsoft Windows environment)

* Troubleshoot problematic endpoint software and hardware and instruct users on basic software/hardware/peripheral operation

* Basic wired and wireless network troubleshooting

* Document and track work in incident management system

* Request and coordinate vendor support for hardware and software as necessary

* Identify and escalate advanced technical issues to L3 teams as appropriate

* Support on telecommunications

* Create and manage (shared folders) file systems on Windows server environment

* DHCP configurations

* Configure and install printers/scanners

* Active Directory management, users, groups, service accounts, etc.

* Deploy phones to users

* Purchase IT hardware as required

* Investigates root causes to resolve problems

* Implements measures to prevent related and similar issues.

* Ensure that required support is provided, always following Corporate and local procedures.

* Provide recommendations for process improvements to IT management

* Test and learn new software/systems as they are implemented

* Available off hours for emergency issues/escalations as they arise

Position Requirements

BS with 3 years experience or equivalent experience;

or more than 5 years of related experience in a medium to large size business environment to substitute for Degree.

Other skills, knowledge, and experience:

* Microsoft Active Directory Admin

* PC Hardware skills

* Windows troubleshooting

* HP Printers and print servers

* Microsoft SCCM

* Basic Networking skills

* Problem solving skills

* Microsoft Application skills

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

61,800 - 92,400 (overtime eligible)