Job Title: IT | Production Support - Associate III Location: USA-New York Job Description:
- Support large and complex desktop environments, particularly VDI solutions.
- Work on Desktop transformation programs, including profile management, optimization, and Citrix policy creation.
- Manage application and OS deployments and patch management processes.
- Troubleshoot and optimize VDI and physical desktop environments.
- Assist in client Windows client migration projects.
- Provide high-quality documentation for desktop platforms.
- Participate in weekend or shift work as needed to meet business demands.
- Citrix XenDesktop/XenApp (X.15+)
- Microsoft Windows Operating Systems (Windows X, Windows XX, Windows Server)
- Microsoft Group Policy
- PowerShell and automation
- SCCM XX1X RX+
- App-V, Thin Client technologies
- Application Deployment & OS Deployment
- Patch Management
- VMware vSphere, Skype for Business
- Sophos, Lumension, ServiceNow, Logic Monitor, Systrack
- Office XX5, Microsoft Azure
- AppSense: Environment Manager, Performance Manager, Application Manager
Must Have Skills SSCM Autopilot Desktop Engineering
Qualifications:
- CCEA or CCP-V certification
- MCSE/MCITP certification
- Experience working in financial services or similarly regulated industries.
- Background in supporting VDI and desktop environments at scale.
- Strong expertise in Citrix, profile management, and desktop transformation.