IT - Property Support Specialist I - S - Caesars Entertainment Corporation : Job Details

POSITION SUMMARY

The team member in this position is responsible for providing superior service to both internal and external guests. Team members are expected to deliver the best experience while building genuine relationships with our guests. The IT Support Specialist is also responsible for initial first level user assistance - one to one, phone support, documentation, problem diagnosis, problem resolution and follow-up. Position will be required to provide after hours support as part of our on-call rotation.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

* Ensure at all times operating principles are being adhered to:

* Clean - Keep all areas clean and pristine.

* Safe - Follow all safety policies and procedures.

* Friendly - Use customer courtesy skills to provide superior guest service.

* Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.

* Fantastic Value - Effectively manage and ensure an optimum value proposition for our patrons.

* Display Family Style Service to deliver the best experience to our guests.

* Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family.

* Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal.

* Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.

* Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible.

* Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members.

* Effective management of service calls, problem reporting, problem research, problem diagnosis and problem resolution.

* Review and monitoring of Key AS/400 applications and OS/400 operating system, and Microsoft file servers and data communications.

* Provide maintenance of personal computers and associated computer equipment.

* Provide implementation services on new software and hardware installations.

* Completes all company required training within designated time frames.

* Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

* Stand, sit or walk for extended periods of time.

* Bending or kneeling may be required. Ability to lift 50lbs. without assistance.

Mental Demands:

* Ability to perform assigned duties under frequent time pressures.

* Ability to analyze and interpret departmental needs and results.

* Able to solve complex problems.

Work Environment:

* Varying temperatures in office, casino, and server room.

* Less than smoke-free conditions on the casino floor. Work varying work schedules as needed.

MINIMUM QUALIFICATIONS

Education:

* High school diploma required.

* Two year degree in related fields or equivalent work experience preferred.

Training/Experience:

* Computer proficient with experience with Microsoft Office suite.

* Ability to read, write, understand and follow instructions.

* Good oral communication skills.

Job Knowledge:

* Knowledge of computer operating systems, hardware repair, telephone and data communications, and networking.

Other:

* Must be able to obtain and maintain a Valid Gaming license.

* Must be able to receive and maintain all required certification.

* Must complete all required company training.

* Knowledge of Microsoft Office Suite Applications.