IT Quality Assurance Analyst - NYC Department of Social Services : Job Details

IT Quality Assurance Analyst

NYC Department of Social Services

Job Location : New York,NY, USA

Posted on : 2025-02-09T11:20:35Z

Job Description :

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

The IT Quality Assurance Analyst will be responsible for:

  • Designing, developing and executing tests that can verify a software project's functionality and performance. Conduct manual testing to ensure the developed software performs in accordance with the requirements and is in a bug-free state to be released for User Acceptance Testing.
  • Review software requirements and create test cases. Collaborate with colleagues to confirm testing results.
  • Coordinate and prioritize testing activities with colleagues and obtain authorization for accuracy.
  • Provide assistance and feedback with team members to validate test results. Ability to execute all test cases.
  • Manage, report, and triage defects among the application team. Define severity and priority for each defect reported with status. Perform regression testing for code changes that apply to defects.
    • Minimum Qualifications

    1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi-tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

    2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in 1 above; or

    3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in 1 above; or

    4. A satisfactory combination of education and/or experience equivalent to 1 , 2 , or 3 above. However, all candidates must have at least two years of full-time experience as described in 1 above.

    Preferred Skills
  • Minimum 2 years or more of software testing experience.
  • Analytical skills and knowledge of computer systems to ensure programs are running efficiently to meet customer expectations.
  • Familiarity with Agile & Azure DevOps methodologies.
  • Excellent reporting, time management, analytical, and communication skills.
  • Understanding of business requirements.
  • Strong analytical skills required to examine applications closely and identify challenges or bugs in the software.
  • Ability to communicate testing strategy expectations and results to colleagues.
  • Discuss coding challenges with team members and understand the application objectives.
  • Written communication skills required when generating test reports for management and the business.
  • Organizational skills needed to manage multiple test plans for multiple software applications and reporting to the business and other team members.
  • Need to prioritize work, identify deadlines, and allocate daily responsibilities between in-progress projects.
  • Knowledge of ISTQB standards.
    • 55-a Program

    This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

    Public Service Loan Forgiveness

    As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

    Residency Requirement

    New York City Residency is not required for this position.

    Additional Information

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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