IT Service Delivery Engineer - Tronox : Job Details

\n\n. The IT Service Delivery Engineer will provide first & second-level technical support to our global user base, with localized support focused on our site in Hamilton. Primary responsibilities will include remote and face-to-face interactions with our internal customers and providing first & second-level hardware and application support. In addition, this individual will work with both second and third-level support in various global regions to assist with support and project-related tasks, helping to provide the best technology offerings and support for our internal customers.\n\n \n\n. Primary Responsibilities\n\n\n\t. Provide specialist support in response to security alerts and notifications.\n\t. Assess and analyze incidents to determine root cause, and recommend and implement technical, procedural, or policy-based solutions.\n\t. Collaborate with peers as part of the larger global IT team to identify and analyze incidents, focusing on both repair time and root cause anal...IT, Delivery, Technical Support, Engineer, Customer Service, Computer Science