IT SERVICE DESK LEVEL 1 HELP DESK 2ND SHIFT - CERES Group : Job Details

The person(s) will take service calls, check knowledge base to see if they can help. If not, open a ticket and monitor it till complete. Also, monitor the ticket queue and manage the tickets as they are put through a workflow common to any service desk. On-call nights and weekends a requirement will be part of a rotation.

5 major job responsibilities and requirements:

* Field Support Calls

* Work with technicians to escalate issues

* Keep management informed of all important issues.

* Manage work queue using ticket management software

* occasionally perform these duties off hours

List 3 competencies for this role:

* Strong Customer Service skills

* Knowledgeable around Chrome, and Windows 7,8.1

* Good Troubleshooting skills

2nd shift hours are 2PM - 10PM.