IT Service Desk Specialist II - American Systems : Job Details

OverviewAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.Responsibilities

• Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.
• Diagnose problems, and provide practical solutions to ensure seamless user experiences.
• Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
• Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.
• Support our customer base, particularly during peak periods or when staffing levels are reduced.
• Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.Qualifications
  • Minimum Education: Bachelor's degree and/or equivalency.
  • IT Security Designation: ADP/IT-II
  • Investigation Required: Tier 3 (T3)
  • IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
  • Experience with Active Directory, Exchange, or other enterprise-level IT systems.
  • Familiarity with remote desktop support tools and techniques.
  • Experience with scripting or automation tools.Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $42,200.00/Yr. - USD $89,000.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO StatementEEO Race/Sex/Disability Status/Veteran Status #J-18808-Ljbffr