IT Service Desk Tier 2 - Blue Sky Innovative Solutions : Job Details

Blue Sky Innovative Solutions is seeking an IT Service Desk with a strong technical background, broad knowledge of IT help desk management, and hands-on experience to support break-fix , user assistance resolution, and service fulfillment requests. The Service Desk Team follows ITIL best practices in Service Desk Management, Incident Management, Problem Management, Desk-side support, Request Fulfillment, Change Management, and Configuration Management. RESPONSIBILITIES:

• Provide excellent customer service to end users.
• Respond to verbal and electronic end-user issues, providing expert product support and root cause analysis.
• Identify and resolve hardware and software issues promptly to minimize downtime and smooth operations.
• Create and manage devices on the network through Active Directory.
• Configure and update mobile devices.
• Provide technical support to end-users, addressing any hardware and software related queries and issues.
• Provide problem resolutions and conduct research for solutions to difficult problems.
• Run performance reports and maintain detailed documentation of system configurations, procedure and troubleshooting processes.
• Develop and apply best practices to resolve technical issues.
• Implement monitoring tools and practices to proactively identify and address system performance issues.

IT SERVICE DESK MINIMUM QUALIFICATIONS:

• Proficiency in Microsoft 365 and Microsoft Office products.
• Excellent Customer Service support skills and abilities.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Active Driver's license

PERIOD OF PERFORMANCE

• Projected Interview Date: December 19,2024
• Projected Start Date: December 30, 2024 - June 30, 2026

CERTIFICATIONS One or more of the following certifications is required: CompTIA A+, Security+, Network+, and/or MCSA EDUCATION

• Bachelor's degree or equivalent experience for a bachelor's degree in computer science, Information Systems, or a related field.

SALARY RANGE $72,300 - $84,800 About Blue Sky Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at www.bsis-llc.com. Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.