IT Service Desk - Unit A Supervisor (PUBLIC SERVICE ADMINISTRATOR, OPT. 3) - State of Illinois : Job Details

Job Requisition ID: 42797

Posting Date: 11/07/2024

Closing Date/Time: 11/21/2024

Agency: Department of Innovation and Technology

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: Management Information System/Data Processing/Telecommunications

Bilingual Option: None

Salary: Anticipated Monthly Starting Salary: $7,966 Full Salary Range: $7,966-$11,759/Monthly

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 42797

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position will serve as the IT Service Desk Center - Unit A Supervisor providing leadership and management oversight to unit staff for assigned areas that provides maintenance service and support of DoIT managed voice, video, data, and wireless services. This position will manage staff and provide direction in the tracking and resolution of service requests and incidents involving MS Office Suite, anti-virus software and enterprise standard desktop operating systems. In this role you will participate in the development, review, negotiation, and approval of contracts for service and equipment, supports vendor due diligences, vendor development, and performance management. The ideal candidate must be able to multi-task and prioritize work to meet required deadlines. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

* Competitive Group Insurance benefits including health, life, dental and vision plans.

* Flexible work schedules (when available and dependent upon position)

* 10 -25 days of paid vacation time annually (10 days for first year of state employment)

* 12 days of paid sick time annually which carryover year to year

* 3 paid personal business days per year

* 13-14 paid holidays per year dependent on election years

* 12 weeks of paid parental leave

* Pension plan through the State Employees Retirement System

* Deferred Compensation Program - voluntary supplemental retirement plan

* Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

* Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link:

Essential Functions

* Under general supervision, serves as the IT Service Desk Center - Unit A Supervisor for the Department of Innovation & Technology (DoIT).

* Serves as working supervisor.

* Manages staff and provides direction in the tracking and resolution of service requests and incidents involving MS Office Suite, anti-virus software and enterprise standard desktop operating systems.

* Participates in the development, review, negotiation, and approval of contracts for service and equipment, supports vendor due diligences, vendor development, and performance management.

* Performs other duties as required which are reasonably within the scope of the duties and responsibilities enumerated above.

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with courses in management information systems, data processing, telecommunications, or a directly related information technology field.

* Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, telecommunications, or a directly related information technology field in a public or business organization.

Specialized Skills

* Requires three (3) years of professional experience with technical customer support and/or service desk experience with an IT or telecom organization including a ticketing system for entering, assigning, and monitoring incidents and provisioning requests.

* Requires three (3) years of supervisory experience in a technical customer support or service desk environment.

* Requires three (3) years of professional experience with the remote desktop management, network administrative account management and setup, anti-virus software, and enterprise standard desktop operating systems.

* Requires three (3) years of professional experience with desktop emulations, IT monitoring tools, and MS Office Suite.

Preferred Qualifications

* Three (3) years of professional experience with technical customer support and/or service desk experience with an IT or telecom organization including a ticketing system for entering, assigning and monitor incidents and provisioning requests.

* Three (3) years of supervisory experience in a technical customer support or service desk environment.

* Three (3) years of professional experience with the remote desktop management, network administrative account management and setup, anti-virus software and enterprise standard desktop operating systems.

* Three (3) years of professional experience with desktop emulations, IT monitoring tools, and MS Office Suite.

* Extensive knowledge of network administrative account management & setup.

* Ability to analyze administrative problems and adopt an effective course of action to resolve.

* Ability to develop and manage supportive agency program operations.

* Ability to develop and maintain cooperative working relationships.

* Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

* Requires the ability to verify identity.

* Requires employment authorization to accept permanent full-time position with the State of Illinois.

* Requires the ability to pass a position specific, agency required background check.

* Requires self-disclosure of criminal history.

* Requires the ability to travel in performance of duties.

* Requires the ability to work outside of normal hours to meet deadlines.

* Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.

* Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.

* Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.

* Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: Monday-Friday 8:30am-5:00pm

Work Location: 5300 S 6th St, Springfield, Illinois, 62703

Agency Contact:

Brittany Vespa

[email protected]

Posting Group: Leadership & Management

This position DOES contain Specialized Skills (as that term is used in CBAs).

Revolving Door:

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor ( OEIG ) or may be subject to a fine.

Statement of Economic Interests:

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

* [email protected]

* [email protected]

Nearest Major Market: Springfield