IT Service Specialist Lv 1 - City of New York : Job Details

Job Description

The Bronx County District Attorneys Office seeks a well-qualified staff whose diverse backgrounds contribute to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.

JOB RESPONSIBILITIES:

Well versed in Windows desktop environments including Windows 11

Provide desktop support for approximately 1100 nodes

Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP

Install and configure HP workstations, HP printers, switches, IP phones

Install and maintain Windows 11, Microsoft Office 365 Word, Excel, Access, PowerPoint; Video codec

Active Directory- Joint workstation to Domain

Knowledge of Microsoft Windows 11 group policy

Knowledge of Microsoft Networking, understanding of DNS, DHCP,TCP/IP

Good working knowledge of VoIP Phones

1Provide all other related support functions as required or assigned All other duties as assigned.

QUALIFICATIONS:

A Baccalaureate degree and a minimum of three (3) years prior desktop support experience or; High School diploma/GED and a minimum of five (5) years prior desktop support experience

A+ and Network Plus certifications preferred

A valid drivers license with a minimum of two (2) years of driving experience is preferred

Ability to work in a fast-paced environment

Excellent customer service skills and the ability to organize information in a concise manner

Well versed in Windows desktop environments including Windows 7 and Windows 10.

Must be able to maintain a high degree of confidentiality.

Excellent time management skills Strong desire and ability to multi-task in a fast-paced environment.

Ability to work independently and effectively under deadlines.

Qualifications

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in 1 above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described

in 1 above; or

4. A satisfactory combination of education and/or experience equivalent to 1 , 2 ,or 3 above. However, all candidates must have at least two years of full-time experience as described in 1 above

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.