IT SERVICE TECH I - Hard Rock International (USA) : Job Details

POSITION SUMMARY:

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for level 1 help desk support at Hard Rock Rockford.
• This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino.
• Available to work in a 24 hour, 7 day a week environment.
• Interface with company team members regarding computer program requests or problems.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion.
• Stay abreast of the state of the art in computer technology and systems.
• Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
• All other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Minimum of five years work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
• Proof of authorization/eligibility to work in the United States.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one (1) year of Information Systems experience or college level course work.
• A+ Certification highly desirable.

ABILITY TO:

• Strong understanding of the organizations goals and objectives.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.