IT Service Technician - Prime Controls : Job Details

Overview:

Introducing Prime Controls

Established in 1997, Prime Controls is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients' industrial automation and control requirements. As a Main Automation Contractor, we offer comprehensive solutions, supported by our size, expertise, and extensive experience. With a professional team of over 850 employees, Prime Controls serves customers nationwide from our Lewisville, Texas headquarters and offices throughout the South-Central United States. Our mission is to deliver the highest quality professional services while prioritizing our employees' well-being and fostering an exceptional workplace environment.

What You Will Do

As an IT Service Technician for Prime Controls, you will support the day-to-day business functions of Prime Controls employees as it pertains to using hardware, software, and systems.

A Typical Day at Prime Controls

• Prepares laptops and cell phones to be issued to Prime Controls employees according to Prime IT standards and processes.
• Responds to, triages, and or resolves requests and incidents within our IT ticketing system.
• Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.
• Maintains an orderly work area and assists in maintaining organized common/storage areas.
• Receives and processes incoming shipments addressed to IT.
• Provides outstanding customer service to colleagues in order to help maximize productivity.
• Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.
• Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.
• Limited travel (less than 10%) to provide direct support to branch offices and job sites.

What You Will Bring

The Basic

• High school diploma and/or some college experience
• Intermediate knowledge of Microsoft productivity suite.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

The Preferred

• Previous IT help desk experience and/or extensive customer service experience.
• Undergraduate degree in a relevant discipline (e.g., computer information systems, cybersecurity)

What We Offer:

Full-time employees enjoy a great benefits package including, but not limited to:

• Health, Dental, and Vision coverage

• Flexible Spending Account(s)

• Generous PTO

• Numerous culture events

• 401k matching and more!