IT Specialist (Bilingual in Korean and English) - DHD Consulting : Job Details

Salary Range: $65,000-$75,000 IT Helpdesk -Provide IT support to end users. -Respond to IT requests and inquiries in a timely manner. - Monitor and ensure proper functioning of IT systems/applications. System Administrator -Set up and test the SAP-ECP system; understand and apply SAP methodologies. -Responsible for logging all new and existing IT assets into master asset list. (Fresh service as an admin experience is aplus or other SaaS based ITAM/ITSM software) -Knowledge of DNS, TCP/IP, VPN, FTP. -Strong troubleshooting skills for end users. -Log all assets as accurate and up to date as possible so data can be provided to HQ when requested. Other Activities -Developing and maintaining working relationships with internal key stakeholders including upper management, -department heads and others. -Working directly with end users/Serving as a liaison between clients and our company. -Report and assist complex planning and implementation of systems that is carried out by the IT Team. -Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices. -Train New Hires on how to use internal company systems. -Support IT Manager with requests and activities. -The candidate must be available for business trips lasting a few days, if necessary. Qualification -Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory -At least 1-3 years of experience in a IT role - 2+ years- experience managing projects and people. -Must be able to work in the NY office at least three times per week -Experience in Fresh Service is a plus. - Experience in SaaS based ITAM/ITSM -Experience working with multiple stakeholders. -Strong IT operational background -Bilingual (Korean-English) is required Skill -Analytical and problem-solving skill -Strong written and oral communication -Good interpersonal & communication skills -Able to conduct research into application and software issues -At least two years of experience in SaaS based ITAM/ITSM software as an administrator Personal Attributes -Meticulous, analytical and independent -Possess a strong sense of urgency, able to prioritize and meet deadlines -A confident self-starter with a high level of drive -Self-motivated, committed, determined, diligent and trustworthy nature -Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required -Willing to work beyond contractual work hours when required -Good listener and be a dedicated team player, willing to help others