IT Specialist (CUSTSPT) (NETWORK) - Bureau of the Fiscal Service : Job Details

Summary This position is located at Bureau of the Fiscal Service, Deputy Assistant Commissioner Infrastructure and Operations. As an IT Specialist (CUSTSPT) (NETWORK), you will be providing 24-hour event management and operational support capability for the Bureau of the Fiscal Service. Responsibilities As an IT Specialist (CUSTSPT) (NETWORK), you will: Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN LAN and large-scale mainframe using automated reporting and monitoring systems. Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers. Assist computer facility staff in the operation and troubleshooting of the data center lighting, power and environmental controls. This is accomplished by performing tasks as assigned by the systems facility staff. Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN LAN from an internal and external perspective using automated systems. Requirements Conditions of Employment A one year probationary period may be required. Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years. Public Trust - Background Investigation will be required. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into Continuous Vetting. Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). This opportunity is also open to Status Candidates under Announcement 25-FS-27-MP. Please refer to that announcement for details on open period, eligibility, and how to apply. Key Requirements: Please refer to Conditions of Employment. Click Print Preview to review the entire announcement before applying. Must be U.S. Citizen or U.S. National Qualifications You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your rsum. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems. Examples of such experience could include: - Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors. - Assisting computer facility staff in the operation and troubleshooting of environmental controls. - Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions. - Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes.- Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues. - Responding to users of all levels that make requests for technical assistance in person, via phone or electronically. AND In addition to meeting specialized experience, applicants must have IT related proficiency in each of the four competencies listed below. - Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems. - Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution - Oral Communication, such as participating in meetings on job-related subjects. - Problem Solving, such as using reasoning and deduction to find solutions to problems. OR You may substitute education for specialized experience as follows: 1. Master's degree or equivalent graduate degree, or 2. Two (2) full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. Education Additional Information OTHER INFORMATION: We will not pay relocation expenses. We may select from this announcement or any other source to fill one or more vacancies. This is a bargaining unit position. The following locations are represented by their corresponding NTEU chapter: Parkersburg, WV - NTEU Chapter 190 This position is a moderate risk position. We offer opportunities for telework. We offer opportunities for flexible work schedules. Our comprehensive benefits are very generous. Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. Access to insurance programs that may be continued after you retire. A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. A retirement program which includes employer-matching contributions. Learn more about Federal benefits programs at: Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments click here: