IT Specialist III - Redwood Credit Union : Job Details

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can't do it without you - our next great hire.Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.Redwood Credit Union is looking for an IT Specialist III who will work as a technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. We are looking for a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service to The Redwood Group.Essential FunctionsComputer and Networking Operations•Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.•Perform log and system management reviews as well as operations and administration on all systems.•Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.•Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.•Communicate with IT management on projects, support and future needs planning both in writing and verbally.•Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.Technical Support•Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.•Provide advanced end user support and guidance to other technical staff on end user issues.•Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.•Respond to and document requests for technology assistance via phone, verbal, or e-mail request.•Support the collection and administration of hardware and software asset inventory.•Communicate professionally with all levels of staff.•Train with vendors to support new technology or enhance knowledge of current technology and provide mentorship to staff within the IT organization on technical advances.Security•Research, develop and employ security standards and practices on the computing environment and assigned technologies.•Respond to and report to security issues.•Apply threat mitigations and update operating systems as security flaws are discovered.•Maintain patches and apply security updates as necessary•Solve outstanding security issues through research and management suggested options.Knowledge, Skills and Abilities

• Must have extensive knowledge and experience in Microsoft 365 Administration-Intune deployment, Azure AD, Defender, etc. and MS Azure cloud platform.
• Demonstrate the skills necessary to support the Credit Union's systems utilizing problem solving and troubleshooting techniques.
• A+ and Microsoft Certified Professional (server/desktop) certification
• Network+ certification or demonstrated knowledge in assigned technologies.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of networking, server hardware and software.
• Current knowledge of practices, and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to travel 20% of the time.
• Ability to work Saturdays.
• Ability to work flexible hours and on-call, if needed.

Physical Requirements

• Ability to drive.
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard, calculator, and mouse.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and two years' experience maintaining and administering computer systems in LAN/WAN environment, A+ certification, Network+ and/or Microsoft MCP certification preferred.Compensation: base starting range $40.00 to $49.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.Redwood Credit Union offers a robust benefits package to our eligible employees including:•Competitive medical, dental, and vision insurance, mental health offerings•Employee performance incentive plan•Salary Advancement- Merit increase based on performance•401(k) program with employer match•Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!RCU Discounts and Perks-•RCU employees are eligible for a .75% discount off RCU standard collateral auto loans•RCU employees are eligible for a 1% discount on all recreational or boat loan products•2% discount off Visas and LOC Loans through RCU•0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.•0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.•0% interest on garment, fitness, or home office equipment loan of up to $500•100% financing for employee purchased homes!Why work for Redwood Credit Union?•Local financial institution, providing unparalleled service since 1950•Recognized by Newsweek as one of America's Best Credit Unions 2024 •Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting•Voted Best Places to Work in the North Bay 19 years in a row•World-class employee engagement scores•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate•Recognized by Forbes as one of America's Best Small Employers 2023 Internal Team MembersIf you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer