IT Specialist (Information Technology Specialist) - University Health Partners of Hawai'i (UCERA) : Job Details

Apply for This Position At: SUMMARYThe IT Specialist provides support to end users, as well as to the CIO, on a variety of technical issues, but with a focus on technical customer service to UHP users. As part of the IT team, the IT Specialist identifies, researches, and resolves technical problems, responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors problems to ensure resolution in a timely manner.ESSENTIAL JOB DUTIES AND FUNCTIONSInstall, monitor, and troubleshoot hardware and software issues in a Windows and Mac Environment.Install, monitor and troubleshoot hardware and software issues on mobile devices deployed by UHPs Digital Workforce.Provide support and training to end-users as requested and assigned.Assist in network analysis, design, and implementation and monitoring to ensure reliable and secure network operation.Set up and configure new computers and provide initial training to end-users on standard software and network operations.Responsible for Desktop security and passwords. Works with the UHP IT team to execute server and network security and access.Assist in the development of policies and procedures, including security policies, procedures and plans.Provide recommendations toward the implementation of emerging security technologies and bench test new products.Collaborate with JABSOM departments/locations to address common needs and requirements.Resolve customer/end user technical issues, including appropriate escalation, referral and delegation of issues using the resources, tools and systems available.Ensure all applicable technical policies and procedures are accurate and up-to-date.Remain well versed in Help Desk policies, procedures, standards and documentation.Act as a communications point for the Helpdesk.Be able to drive to outlying UHP sites to install and service equipment and systems, if necessary. Have access to reliable, well - maintained and licensed vehicle for this purpose.Performs all other duties as assigned.Complies with all legal requirements and company policies.QUALIFICATION REQUIREMENTSEducation/Training and ExperienceMinimumAssociates degree in Computers, Electronics, Networking Technology, Information Technology, or a related field, or comparable work experienceSuccessful experience working as a team member in a collaborative, problem-solving environmentSuccessful experience working as a team member with a multicultural staff and clientelePreferredBachelors degree in Computer Engineering, Computer Science, MIS, Information Technology, or a related field, or comparable work experienceNetworking Certifications such as CCNASecurity CertificationsPrior experience in Healthcare systems or technology desirable2 or more years in an IT / Customer Service related environment1-2 years of hardware and software installation, configuration, and troubleshooting experience with Windows operating systemsSkills/KnowledgeMinimumStrong troubleshooting skills with respect to computer hardware, software, and peripheral problems including scanners, printers, etc.Strong organization skillsExcellent customer service skills with the ability to interact positively and sensitively with staff and the general publicCreation and management of user accountsIntermediate knowledge of information securityIntermediate to advanced knowledge of Windows Operating Systems, desktop and serverIntermediate to advanced knowledge of Microsoft Office product suiteStrong interpersonal skills, punctual, and a strong sense of personal responsibilityProven trouble-shooting and problem-solving skillsStrong oral and written communication skills, includin the ability to communicate effectively with a non-technical audienceStrong planning skills with the ability to accomplish multiple tasks on time with accuracy and minimal supervisionPreferredSQLApacheProgramming Languages including Java, PythonPCI-DSSHIPAAUNIX/AIX/LinuxEPIC, EMR technologyJOB CONDITIONSNormal working conditions, indoors, air-conditioned.Usual hours are Monday-Friday, 7:00 a.m. to 4:00 p.m. This position may require availability beyond these hours, including weekends and evenings. Hours may be flexed to accommodate clinic schedules, and duties may require extended hours.Must have excellent written and verbal communication skills. Requires communication with staff, between departments, and with clients and contractors.MENTAL AND PHYSICAL DEMANDSRequires occasional lifting and moving of items up to 50 pounds. Must be able to check cabling in floors, walls and ceiling, install equipment and move equipment to/from storage.Working with minimal supervision; attention to detail, accuracy and concentration, and ability to maintain calm composure while performing multiple tasks.Some driving between sites is necessary.BENEFITSGenerous time off benefits100% employee health and dental coverage and visionFlexible spending planRetirement plan with up to 3% dollar-for-dollar company matching contributions100% company paid group Life/ADandD/LTD insuranceEmployee assistance program (EAP)Pet Insurance, Prepaid legal with competitive ratesUHP Hawaii is an EEO/AAP Applicants are considered for positions without discriminating on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, certain arrest and court records, certain credit history, child support orders, garnishments, reproductive health decision, domestic or sexual violence victim status, veteran/military status, certain citizenship status, breastfeeding, or any other characteristic protected by federal, state, or local law.