IT Specialist - SPS North America : Job Details

Are you an experienced IT Specialist who thrives on solving problems and helping others succeed with technology? We're looking for a talented individual who can provide exceptional tier 1 to tier 3 support and handle a variety of troubleshooting support tickets, including software and hardware updates and installations. If you're adept at setting up technology for new hires, diagnosing tech issues, and ensuring everything runs smoothly, we want you to join our enthusiastic team Embrace the opportunity to make a significant impact in a dynamic and supportive environment where your expertise will be appreciated, and your growth encouraged. Apply now and let's keep our technology running flawlessly together. Responsibilities: Analyzes issues and formulate solutions. Troubleshoots system, application, and hardware issues. Works directly with customers to solve problems. Utilizes internal IT Knowledge Base to both provide and find solutions to known issues. Uses external information to research and resolve issues when needed. Consistently updates the ticket tracking system and customer with status and fixes. Properly escalates issues to necessary parties as required. Performs routine system maintenance on laptops and desktops, performs backups and restores. Tracks computer assets according to organizational standards. Performs installation and configuration of software including operating system, patches, and 3rd party products. Maintains established computer standards and participate in testing new standards Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Requirements: High School Diploma (or equivalent) required. Preference in higher level degree preferably in Computer Science, Information Systems or equivalent program. 1-3 years prior IT work experience. IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A, Network. Experience with Mac and PC computers. Ability to work assigned work hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Ability to lift or move 40 lbs. or greater frequently. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do We Recognize Talent: We offer a variety of recognition programs for all levels of employees Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law. To view our privacy policy, click on the link below: SPS-North America Privacy Policy