IT Specialist - Evermore Orlando : Job Details

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort—the resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort. Evermore is Orlando's ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando's first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we've crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball. If you're excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life! Key Responsibilities:

• Provide desk-side and remote technical support to Team Members across departments within the resort.
• Plan, configure, and implement various operational technologies at the resort, such as door access controls, Iot sensors, and supporting network and software applications.
• Collaborate with third-party IT support teams to uphold service levels for guest-facing technologies.
• Ensure documentation of system configurations, procedures, and troubleshooting guides is regularly updated and maintained.
• Assist in the planning, coordination, and execution of IT projects.
• Ensure compliance with IT policies, procedures, and best practices.
• Stay up to date on product offerings for the resort applications and industry trends.
• Develop knowledge articles to enhance IT support and user guides for self-service tech support
• Manage user access to applications utilized within the resort.
• Perform other duties as assigned.

Education, Skills, and Experience

• College degree and/or equivalent work experience.
• 3+ years of relevant hospitality operational technology experience
• Must have the ability to handle a multitude of tasks.
• Proficient in working independently, multitasking, and prioritizing responsibilities
• Availability to work evening, night, weekend, rotating schedules and holiday shifts
• Ability to rapidly learn multiple new applications.
• Experience troubleshooting wired and wireless networks
• Experience with Google Workspace and SaaS-based hospitality applications preferred

Physical Requirements

• Able to drive golf carts as the main source of transportation campus style resort.
• Able to stand, walk, stoop, kneel, bend, and/or reach repeatedly.
• Able to safely lift up to 50 pounds and carry, pull, and push heavy objects and materials
• Subject to environmental conditions, work activities can occur inside and outside.

Our Work Culture & Environment: We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore's core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS. At Evermore, your role isn't just a job—it's a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We're building a whole new class of hospitality in Orlando, so we're looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you'll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join the team that's redefining how to vacation? Join us today! We can't wait to meet you! EOE/M/F/D/V