IT Specialist - ASM Global : Job Details

Position Title: IT Specialist

Department: IT

Reports to: IT Management

FLSA Status: Exempt / Full-Time Hourly

Union Code: Non-Union

Minimum Pay Rate: $27.00

Maximum Pay Rate: $30.50

Join Our Team at Barclays Center!

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.

Key Attributes for Success

• Genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do

• Deliver outstanding technical support to all end users, troubleshooting and resolving issues related to hardware, software, and network systems.
• Oversee and provide guidance to the IT customer support technician team, ensuring high-quality service delivery.
• Maintain and manage the conservation of hardware and software for necessary devices.
• Establish and enforce operation standards for specific events, programs, and hardware use across the organization.
• Organize and maintain a systematic arrangement of all network components, ensuring optimal functionality.
• Provide technical support and training for systems and networks, ensuring users are equipped to handle technological tools efficiently.
• Collaborate with other departments and IT professionals to uphold and maintain standards and functionality of systems.
• Act as a liaison between IT and other departments to facilitate seamless communication and resolve cross-functional issues.

CANDIDATE PROFILE: Who You Are

• A specialist in setting up and overseeing various kinds of network equipment.
• Exceptional skills in diagnosing issues, conducting analysis, and resolving problems.
• Strong interpersonal abilities and the capacity to collaborate effectively with both technical and non-technical staff.
• Flexibility in working hours, with availability for early morning, evening, and weekend shifts.

KEY COMPETENCIES: Skills You Possess

• Minimum of 2 years of experience in IT, Computer Science, or related field.
• Solid understanding of IT systems and applications.
• Strong understanding of hardware, software, and network systems.
• Comprehension of TCP/IP protocols and configurations for both LAN and WAN.
• Strong organizational skills and attention to detail.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.