IT Specialist - World Class Industries : Job Details

IT Specialist

Hiawatha, IA (

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Description

WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI'er is appreciated, able to make a difference, and work as a team. We are looking for new talent to join our IT team! We are looking for individuals who align with our core values:

• Agile

• Genuine

• Team Driven

We offer:

• Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members

• Annual profit-sharing bonus

• Paid time off and paid holidays

• 401K with company match and safe harbor contributions

• Work environment focused on high quality and safety standards

What you'll be doing:

• Serving as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found

• Diagnosing hardware, software, printing and network connectivity issues and resolve as appropriate

• Installing, configuring and maintaining end user hardware, software and peripherals

• Providing consistently high quality, professional and solution-oriented service approach for end users

• Assisting with documentation of Help Desk processes

• Maintaining IT vendor relationships including data centers, equipment suppliers, ISPs, and software suppliers

• Contribute to internal facing IT projects

• Lifting 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

• Performing other duties as assigned

• Working on-site in Hiawatha, Iowa

WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities.

Requirements

What we are looking for:

• Ability to learn, IT is a constantly changing landscape and to be successful in this position requires you to always be moving your skills forward

• Ability to translate technical concepts into easy instructions for non-technical staff

• Ability to communicate effectively both verbally and written to varied levels of audiences

• Ability to diagnose a problem by working with end user to better understand the problem and to come to a root cause and solution

• Ability to install, configure and maintain end user hardware, software and peripherals

• Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate

• Experience supporting Windows Desktop, Active Directory, and Azure/Office 365

• Experience with remote support tools

• Basic Understanding of Networking and Server Environments

• Ability to work independently with strong organizational and time management skills

• Ability to act in a partnership role, between relevant internal and external team members.

• Substantial exposure to data processing, hardware platforms, enterprise software applications and outsourced systems, including but not limited to: Windows operating system, SQL Server, Security, Networking, Microsoft, Cloud Computing, VOIP, Virtualization, Mobile Technologies, and Business Intelligence.

• Good understanding of computer systems, tablets, mobile devices and other technology products

• Minimum 1-year experience in the field of Information Technology

• High school diploma or GED (required)

• Associate or Bachelor's Degree (preferred)

• Occasional travel to other locations for in-person support and installation