IT Statewide Director 2 (Inc & Ops Mgt) - Lrs Architects : Job Details

IT Statewide Director 2 (Inc & Ops Mgt)

Lrs Architects

Job Location : Houma,LA, USA

Posted on : 2025-03-08T13:30:56Z

Job Description :

The Division of Administration/Office of Technology Services has a vacancy for the position of Director of Information Technology. This position is located in the End User Computing Section and has an assigned pay grade of TS-319 (Req. 205791).

Minimum Qualifications:

  • Seven years of experience in information technology or administrative services; OR
  • Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
  • An associate's degree in information technology plus five years of experience in information technology or administrative services; OR
  • A bachelor's degree plus five years of experience in information technology or administrative services; OR
  • A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
  • A master's degree plus four years of experience in information technology or administrative services.

    • Experience Substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

    Job Concepts:

    Function Of Work: To direct a section of the Office of Technology Services.

    Level Of Work: Administrator.

    Supervision Received: Broad direction from an IT Statewide Administrator.

    Supervision Exercised: Direct over IT Statewide Managers.

    LOCATION OF WORK: Division of Administration, Office of Technology Services.

    Job Distinctions: Differs from IT Statewide Director 1 by the presence of responsibility for directing a complex section of the Office of Technology Services.

    Examples of Work:

    The incumbent serves as an assistant to the Statewide IT Administrator 1 in directing the End User Computing (EUC) management information systems and operations for all Executive branch OTS in-scope agencies statewide as well as some out of scope state agencies. EUC is the first point of contact for all statewide IT incidents, issues, and requests for more than 30,000 users and devices in 720+ locations.

    Responsibilities:

  • Directs a section consisting of multiple teams of managers, supervisors, engineers, and technicians in the planning, management, and operations for statewide Level 1 Service Desk phone support.
  • Directs the team responsible for the 24x7 Network Operations Center and after-hours phone support.
  • Directs the team responsible for the Service Management and Asset Management System platform administration.
  • Assists division Administrator with establishing and planning near- and long-term end user computing service strategies.
  • Performs all other tasks, special projects, analysis, studies, and plans as directed.

    • Benefits:

    • Insurance Coverage
    • Parental Leave – Up to six weeks paid parental leave
    • Paid Holidays

    State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

    Retirement: State of Louisiana Employees are eligible to participate in various retirement systems.

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