IT Student Technician - Millersville University of Pennsylvania : Job Details

Position Information Requisition Number Stu365P Position Type Student Worker Department Department of Student Workers Job Title IT Student Technician Classification Student Worker Pay Rate Starting rate is $12 per hour Position Summary Information Hours per week Minimum of 10, up to 30 hours Days Worked Flexiable Hours/Shift worked Flexiable Posting Detail Information Job Summary/Basic Function As an IT Student Technician, you will provide both remote and in person assistance to the University community by providing technical assistance and support related to technological issues at Millersville University. The issues you may work with include but are not limited to issues with connectivity issues, Windows or Mac computer issues/questions, mobile devices (Android or iPhone), copiers/printers, Office 365 issues, and a variety of other software issues.This position is two-fold, learning how to both work with University students, staff, and faculty, over the phone and in person. A strong sense of problem solving, and investigative skills are necessary. You will be expected to document all work in our ticketing system. Strong communication skills are a must in this position.Required Qualifications

• Maintain strict confidentiality
• Clear and professional communication
• Strong attention to detail
• Willingness to perform varied duties and ask questions
• Ability to multitask
• Excellent written and verbal communication
• Ability to lift 20 lbs
• Willingness to learn and adapt
• Research and investigative skills for troubleshooting

Preferred Qualifications Previous customer service experienceBasic computer skills (proficiency in Office 365)Basic hardware skillsJob Duties Tasks may include:

• Schedule visits to staff and faculty offices to diagnose device issues, and bring devices back to the office if on-site work is insufficient.
• Uninstall and reinstall hardware as necessary.
• Manage the ticket queue and address tickets professionally and promptly.
• Refresh computers for redistribution.
• Troubleshoot problematic podiums in classrooms and meeting rooms.
• Move employee computers and phones between offices.
• Answer phone calls courteously and professionally.
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Walk users through problem-solving processes with a professional and friendly demeanor.
• Install, modify, and repair computer software using remote support sessions.
• Maintain documentation of all calls received using our ticketing system.
• Perform other related duties as assigned.

Working Conditions and Physical EffortPosting Open Date 10/24/2024 Posting Close Date 05/13/2025 Special Instructions to Applicants Previous experience is not required. We will provide training to all.Resume is required, cover letter optional. We highly encourage you to your upload class schedule, which allows us to to determine the best working hours during your academic and extra-curricular schedule.Quicklink for Posting/Requisition Documents Needed to Apply Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

Class Schedule

Other Document 1

Supplemental Questions Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What days/hours are you available to work? (Open Ended Question)

* What is your current major/minor? (Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.