IT Student Worker - Lipscomb University : Job Details

The IT Department is looking for student help desk workers who have good communication & customer service skills, and are comfortable using new technology, different computer types, mobile devices, etc.The IT Helpdesk assists Lipscomb students and employees with login issues, Wi-Fi and network connection problems, computer hardware and software problems , and mobile device issues. We provide tech support to walk-ups and via phone and chat.This is an entry-level, Student Worker position designed for active and enrolled Lipscomb University students. It is part-time, 20 hours maximum per week during the school year. We offer the convenience of an on-campus job, a work schedule that works around your class schedule, and where you can gain useful IT and customer service work experience.Education: Current, enrolled Lipscomb student.Experience: Technology or Customer Service experience preferred but is not necessary.Help Desk Job Responsibilities and Skills:

• Enter and route tickets in the IT Ticketing System
• Provides technical support to users by using guided resources provided by the IT department.
• Provides answers to clients by identifying problems, and guiding clients through corrective steps.
• Verbal and written communication skills
• Customer service and phone support
• Some technological proficiency
• Quality focus

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