IT Support Analyst - Burbank, CA - Merge IT LLC : Job Details

Our enterprise-level client in Burbank, CA, has an immediate need to add twenty (20) IT Support Analysts to the team for a major project. Please see below for full details-- Job Notes: --3-6+ month contract / extendable and perm possible with good performance. --Onsite in Burbank, CA. --Drug & Background required. Pay Rate = $30-32 w2 per hour Duties: --Demonstrate basic knowledge across operating systems, applications, and technologies --Be able to work autonomously --Understand the responsibility of your employer, while working under the direct operational direction of the client --Advanced troubleshooting skills --Excellent communication skills (written and verbal) --Provides ongoing support of the standard hardware/software needs of the team --Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations. --Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms. --Service delivery tool experience (ServiceNow experience a plus) --Ticket management. Accept, manage, update, and close out tickets within guidelines --Driving to various locations (mileage expenses are reimbursable) --Install and update operating systems and applications as required --Assist level 1 and level 2 engineers troubleshooting issues --Provide support functions for assigned projects requiring the level 2/3 engineer expertise --Restoration of files and operating systems --Be flexible, work as a team, be ready to work on all onsite services and projects Required Qualifications: --Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements. --5+ years' experience providing onsite support in an enterprise environment --Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment --Extensive experience with Microsoft 365 product family --Excellent communication (verbal and oral) skills to interact with the team at all levels --Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge --Associate or bachelor's degree desired Desired Qualifications: --Working knowledge of Active Directory and secure LDAP --Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI) --Very strong working knowledge of Windows 10 and higher --Very strong working knowledge of MAC's (including JAMF) --Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies --Working knowledge of CrowdStrike security platforms --Experience with BitLocker disk encryption --Tech Certifications (A+, Hardware, Microsoft certifications a plus) Why Choose Merge IT? We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.). We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.