IT Support Analyst - Eleven Recruiting : Job Details

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and best job fit for every candidate we place.

Our client, an asset management firm, is seeking an IT Support Analyst to join their team in Los Angeles, CA!

Responsibilities:

• Support the core IT infrastructure in the Los Angeles office
• The initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, via email, and/or through the helpdesk ticketing system
• Provide remote support for our Dallas, NY, Asia, and London offices during Los Angeles business hours
• Provide Level 1/Level 2 support for hardware and software systems (VMWare, Windows, Microsoft Office, Adobe, WebEx, etc.)
• Potential support for high-touch devices such as senior executive home offices and personal technology
• Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment)
• Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphere
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft)
• Evaluate new hardware and software technologies for use in the office and remotely
• Provide troubleshooting assistance for a complex telecommunications environment
• Build and deploy physical desktops, virtual machines, laptops, and mobile devices
• Support office moves/adds/changes
• Assist in the setup and support of audio/visual conferencing equipment
• Provide other on-call responsibilities, duties, or special projects as assigned by management

Qualifications:

• Bachelor's degree (computer science or engineering discipline is preferred)
• Energetic, dependable, adaptable individual
• Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management
• Strong problem solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Ability to prioritize and work on multiple projects
• Ability to work well under pressure while keeping a professional demeanor
• Ability to support very demanding end users and critical technologies
• Excellent organizational and time/task management skills
• Proficient in Windows 10 and Office 2016/2019/2021/365

Additional Skills:

• Exposure to ticketing systems
• Basic networking knowledge
• Security minded experience
• Exposure to data encryption technologies.
• Exposure to VMware Administration (VSphere and VMView)
• Exposure to Microsoft Servers, VSphere, Cisco, WebEx
• Demonstrated capacity for project planning and documentation
• Exposure to Cisco Telecommunication Systems
• Certifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA)