IT Support Associate (Part Time) - Taylor Hodson : Job Details

We are seeking a dedicated and customer-focused IT Support Associate (Part Time) to provide technical assistance and support to employees and clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve IT-related issues. This role involves troubleshooting hardware and software problems, responding to service requests, and ensuring smooth IT operations within the organization. Key Responsibilities: Provide first-level technical support via phone, email, or in person. Diagnose and resolve software, hardware, and network issues efficiently. Install, configure, and update computer systems and applications. Assist with password resets, account lockouts, and access management. Maintain accurate records of issues and resolutions in a ticketing system. Collaborate with IT teams to escalate complex issues and ensure timely resolution...IT, Associate, Part Time, Support, Technical Support, Technology, Staffing