IT Support Engineer - Atlas Copco : Job Details

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your Role

• Technical Support and Troubleshooting: Provide prompt, professional support to resolve technical issues and assist with user inquiries, ensuring minimal disruption to daily operations.
• System Maintenance and Reliability: Perform routine maintenance, monitor system health, and assist in troubleshooting to ensure IT systems and networks operate efficiently and reliably.
• Support for Security and Compliance: Follow security protocols and assist in maintaining compliance with company policies to protect data and IT assets.
• Effective Collaboration: Work closely with team members and other departments to ensure IT services meet the needs of the business, supporting smooth and efficient operations.
• Customer Service and Relationship Building: Foster positive relationships by delivering dependable, user-focused support, addressing user needs effectively.
• Documentation and Knowledge Sharing: Maintain documentation of procedures, and share knowledge to assist users and team members in troubleshooting and best practices.

To succeed, you will need

• Strong Experience in IT Service Delivery: Proven experience in effectively supporting IT services, ensuring reliable and efficient IT operations.
• Solid Technical Expertise: In-depth technical knowledge for troubleshooting PCs, laptops, and Windows environments, with experience in key support tools and diagnostic utilities.
• Cross-Regional Collaboration Skills: Demonstrated ability to collaborate with diverse, global teams, with cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad IT Knowledge: A solid understanding of technologies within Atlas Copco and the wider industry, providing a well-rounded foundation for IT support.
• Familiarity with IT Processes and Best Practices: Working knowledge of IT standards and methodologies such as ITIL, PMI, and SDLC, especially in areas like incident and change management.
• Adaptability in a Matrix Environment: Comfortable working in a dynamic, matrixed global organization with shifting priorities, demonstrating flexibility and effective coordination.
• Flexible Onsite Schedule: Willingness to adjust onsite hours as needed to support business operations and address urgent issues promptly.

In return, we offer you

• Ample Opportunities for Professional Development: Access to ongoing training and mentorship for career growth within our global organization.
• Competitive Compensation: A comprehensive pay package that recognizes your skills and contributions.
• Outstanding Company Benefits: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family.
• A Rewarding, Forward-Thinking Company Culture: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact.
• Hybrid Work Options: Enjoy a flexible work schedule with two remote workdays per week, supporting both productivity and work-life balance.

CityHouston, TXRecruiter[email protected]Hiring ManagerRobert PhilemonAtlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobsAtlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.