IT Support Engineer - PeopleSharp : Job Details

This job is being posted by PeopleSharp on behalf of an NYC based MSP.

Do you want to work for a growing MSP that has been around for over two decades? Do you like fast-paced, hands-on work that allows you to learn new technologies? This New York based MSP is looking for an IT Support Engineer who will be a point of contact for a variety of clients, helping them solve technical problems quickly and efficiently. This is a hybrid position located in New York, NY.

We'll Provide:

• Robust benefits package including PTO, 401k, healthcare, dental, and vision
• Salary range of $75,000-$85,000
• Hybrid work split between client sites, remote, and in-office
• Support/mentorship from supervisors and other team members
• Opportunities for continued growth and learning

What You'll Do:

• Act as an escalation point for service tickets
• Support and mentor more junior/front-line staff
• Travel to client sites as needed
• Work on projects as needed
• Perform client onboardings
• Create and maintain documentation

Skills You'll Need:

• Valid license and reliable transportation
• Minimum 3 years IT industry experience in SMB environments
• Familiarity with tools: ConnectWise RMM, ConnectWise PSA, IT Glue, Entra ID
• Proficient with Microsoft 365 and Windows Server
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• Ability to lift 30lbs

Next Steps:

• Quick apply with your resume here

Or

• Get a head start on our application and aptitude testing process here: