IT SUPPORT LEVEL I - MOD Pizza : Job Details

At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make. As part of MOD, your efforts and expertise will be in service to our Squad and our stores, empowering our purpose every day.

We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply.

Compensation: $19-$20 per hour DOE

* Actual salaries will vary based on a candidate's qualifications, competencies, experience, geographic location.

MOD Pizza offers a total compensation package including:

* Company and/or individual performance annual bonus

* Medical/dental/vision/life insurance/disability insurance options

* Up to 20 paid vacation days per year and 11 paid holidays

* 401(k) retirement eligibility

* Paid sick leave

* Paid parental leave

* Employees can progress through the pay range by earning performance-based pay increases

* Access to MOD's Employee Assistance Program

Summary

The IT Support Specialist (Level 1) will provide level 1 technical assistance in support of MOD's instore technology and employees. The IT Support Specialist works under direct supervision, responds to and diagnoses problems through discussion with users, includes problem recognition, research, isolation and resolution steps. Typically resolves basic problems while referring more complex problems to intermediate or more senior levels. May involve use of problem management database and help desk systems.

Key Responsibilities

* Troubleshoot store technical issues

* Create and execute support tickets

* Setup, support and maintain Support Center computers and hardware

* Troubleshoot network and ISP connectivity issues

* Continuously work to improve the IT incident and problem management processes

Basic Qualifications

* Excellent analytical and troubleshooting skills

* Ability to maintain composure and communicate clearly

* Ability to learn and understand the functional and technical elements of MOD's technology solutions

* Attention to detail, excellent organizational skills and superior time management skills

* Dependable and able to work a rotating on call schedule

* Ability to lift and carry 25+ pounds

Preferred Qualifications

* 1+ years of technical experience with 1-year experience in helpdesk environment

* General understanding of internet technologies

* Good understanding of desktop operating systems

This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [email protected]. In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer.