IT Support Manager - Alaant : Job Details

IT Support Manager

Alaant

Job Location : Glens Falls,NY, USA

Posted on : 2024-11-30T06:46:26Z

Job Description :

**Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!**

**Hours and Benefits for the IT Support Manager:**

+ On-site Monday-Friday

+ $65,000 - $85,000

+ Paid Time Off, plus paid Holidays

+ 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!

+ Medical, Dental and Vision insurance

**Responsibilities for the IT Support Manager:**

+ **IT Support and Operations Management** **:**

+ Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.

+ **Training and Development** **:**

+ Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.

+ **Vendor and Technology Management** **:**

+ Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.

+ **Team Leadership** **:**

+ Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.

**Requirements for the IT Support Manager:**

+ Bachelors Degree in information technology-related field or equivalent experience required.

+ 5+ years of support experience required, supervisory experience preferred!

+ Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.

**For more details on this role contact:**

**Alex Cosmer (he/him), Sr. Talent Acquisition Manager, [email protected] or (518) ###-####**

_Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies._

_This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews._

**Connect with us on** LinkedIn ( **,** Facebook ( **,** Twitter ( **,** Instagram ( **,** TikTok ( **, &** Glassdoor (

**At Alaant we believe in People First! We Care. We Listen & We Support.**

**www.alaant.com**

Apply Now!

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