IT Support & Sales Engineer - Helpdesk ServiceDesk (Work from home) - EasyITGuys : Job Details

=== ARE YOU OUR NEXT TEAM MEMBER? ===Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you fill your bucket by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! Keep reading!=== ABOUT US ===Established in 2009, EasyITGuys is a family-owned technology company that has been providing exceptional IT services to a diverse range of clients. Our commitment is to offer high-quality service and support, tailored IT solutions, and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!=== THE OPPORTUNITY ===Type: Hourly (Full-Time)When: Monday-Friday, 8AM to 4:30PM CST or 9AM - 5:30PM CST (depends on our current staff and needs)Where: Work from Home (BUSINESS or CONSULTANT TEAM)What: IT Sales and Support Engineer/Consultant/Specialist (Depends on team and role)Day to Day: In this role, you will play a pivotal role in delivering cutting-edge technologies to businesses with the occasional assistance to home users subscribed to our premium home support experience. Your daily tasks will include providing end-user support, recommending IT solutions, and addressing client dilemmas with innovative software solutions. Building and maintaining strong relationships with clients is a key aspect of the job. You will continuously expand your knowledge base, encountering new learning opportunities each day. Our commitment to a positive work-life balance complements the fast-paced nature of this role.=== REQUIRED SKILLS OR EXPERIENCE ===3-5 years of related work experience at a MSP or MSSPActive Directory and Group Policy experienceStrong Sales and Customer Relationship SkillsProficient with Windows Operating Systems, Microsoft Office, Windows Server and VPN ConfigurationAbility to troubleshoot software issuesOffice 365 proficientExcellent communications skills and the ability to instruct non-technical usersWillingness to work as part of a team to deliver quality service to our clientsTime management and task prioritization skillsExperience performing onsite services and projects=== BONUS POINTS - PREFERRED SKILLS ===Cisco/Datto switches and SonicWall/Watchguard Firewalls60+ WPMPowershell and command line (scripting)Platform experience in: Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT GlueITIL best practices followedCertificationsAS/BS Degree=== WHAT YOU CAN EXPECT ===Generous Coverage for Medical, Dental, and Vision CoverageCompetitive Pay & Incentives (Profit Sharing)Experience Experience and more experience (did we say experience?)Room for promotion (Different support teams and positions)Small Business Experience (your opinion is heard and valued)Paid Time Off (Vacation/Sick Time/Personal Time)Paid Holidays401K PlanExciting and fast paced work environmentCompany Incentives and Perk programs#J-18808-Ljbffr