IT Support Specialist - Full Time Temporary - James Avery Jewelry : Job Details

Job Summary

James Avery is seeking a Temporary IT Support Specialist for a 3-month duration to provide essential support across various IT functions, with a specific focus on assisting with vulnerability remediation and patching.

Essential Functions

* Assist with the execution of vulnerability remediation projects on endpoint devices, as identified by the System Administration and Information Security teams.

* Participate in software update and patching projects on endpoints to maintain system security.

* Provide customer support for InfoSec project activities including enhancements to Windows firewall, USB device restrictions, endpoint system security, and contractor remote access.

* Setup, configure, and troubleshoot desktops, laptops, tablets, and printers due for replacement or updates, as determined by the IT Asset Management (ITAM) platform.

* Provide support for other IT asset management (ITAM) activities, ensuring assigned tasks are completed on schedule.

* Support implementation of a new information kiosk digital signage solution.

* Fulfill work requests via our ticketing system and perform site visits as needed.

* Document all work in the IT ticketing system, monitor the status of unresolved issues and communicate frequent updates to customers.

* Work closely and collaboratively within multiple IT team environments.

* Perform additional duties as assigned.

Minimum Qualifications

* High School Diploma or equivalent.

* Experience in IT technical support with a focus on security measures and vulnerability management.

* Familiarity with patch management and security best practices.

* Strong problem-solving skills and ability to communicate effectively with both technical and non-technical users.

* Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.

* May be required to travel to various work locations as needed.

Preferred Qualifications

* Technical certification or relevant coursework.

* IT Support experience.

* Experience with POS applications.