IT Support Specialist I (04707) - State of Montana : Job Details

Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs. Trains users in the use of personal computer equipment. Develops and provides technical briefings for staff on new services, enhancements, and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users. Produces instruction manuals and periodic updates. Keeps abreast of new personal computer software applications and training in their use. Serves as liaison for office automation systems and equipment problems. May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts. Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal. May be responsible for purchasing equipment and softwar...Support Specialist, IT, Technical Support, Specialist, Support, Equipment, Technology